Privacy policy

 

Privacy Policy
Last updated: August 11, 2025

This Privacy Policy describes how Trust Veda Private Limited (“Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://trustveda.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you

  • Provide, improve, and optimize our Services

  • Comply with applicable legal obligations

  • Enforce our terms and protect our rights and those of our users

What Personal Information We Collect

Information You Provide Directly

Information you submit to us through our Services may include:

  • Contact details: Name, address, phone number, and email

  • Order details: Billing address, shipping address, payment confirmation, and order information

  • Account details: Username, password, and other account security information (if applicable)

  • Customer support information: Details you provide when contacting us

Some features of the Services may require you to directly provide us with certain information. You may choose not to provide this information, but this may limit your ability to use certain features.

Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with the Services using cookies, pixels, and similar technologies. This may include:

  • Device and browser information

  • IP address and approximate location

  • Information about your activity on our Site

Information from Third Parties

We may also obtain information about you from:

  • Our service providers such as Shopify (store platform), PayU (payment processing), and ShipPrime (logistics partner)

  • Marketing partners who help us advertise our products

  • Other third parties you interact with through our Services

How We Use Your Personal Information

  • Providing Products and Services: Process payments, fulfill orders, ship products, manage returns, and provide account-related notifications.

  • Marketing and Advertising: Send promotional messages, show tailored ads, and inform you about offers.

  • Security and Fraud Prevention: Detect and prevent unauthorized transactions or misuse of our Services.

  • Customer Support & Improvement: Respond to inquiries and enhance user experience.

Cookies

We use cookies to operate, improve, and analyze our Site. This includes remembering your preferences, tracking usage, and showing relevant ads. You can control cookies through your browser settings, but disabling them may affect your experience.

How We Disclose Personal Information

We may share your personal information with:

  • Vendors and partners who provide services on our behalf (Shopify, PayU, ShipPrime, marketing agencies)

  • Business partners for marketing purposes

  • Legal authorities, if required by law

  • In connection with business transfers or legal processes

User-Generated Content

If you post reviews or content publicly on our Site or social media, it will be accessible to others. We cannot control how others may use this information.

Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of third parties. Please review their privacy policies.

Children's Data

Our Services are not directed to children, and we do not knowingly collect data from individuals under 18 years old.

Security and Retention

We use commercially reasonable measures to protect your data but cannot guarantee 100% security. We retain data only as long as necessary for business, legal, and operational purposes.

Your Rights

Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data

  • Withdraw consent for certain processing

  • Opt out of marketing communications

You may exercise these rights by contacting us using the details below.

Contact Us

If you have any questions about our privacy practices or wish to exercise your rights, contact us at:

📧 Email: orders@trustveda.com
🏢 Address: Tulip Lemon, Tulip Road, Badshahpur, Sector 69, Flat No 05, A1 Block, Gurugram, HR, 122101, India
Jurisdiction: Gurugram, Haryana